Terms of Service

By creating an account, clicking to accept, or using the Services, you accept these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” and “Customer” refer to that entity.

You must be at least 18 years old. The Services are a business tool intended for use by and on behalf of freight brokerages and related businesses, not for personal, family, or household use.

Draylo is a carrier-vetting and onboarding platform for US freight brokers. The Services retrieve public carrier data from the Federal Motor Carrier Safety Administration (“FMCSA”), read fields out of documents you upload (such as Certificates of Insurance and W-9 forms), evaluate carriers against vetting rules you configure, monitor carriers you have onboarded, and maintain a time-stamped, append-only record of your approve/deny decisions.

Subject to these Terms and payment of applicable fees, Draylo grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes during your subscription term. The Services are licensed, not sold. All rights not expressly granted are reserved by Draylo.

You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us immediately at hello@draylo.us of any unauthorized access. Users you invite to your account (“Authorized Users”) are bound by these Terms, and you are responsible for their compliance. One account may not be shared across multiple brokerages or legal entities.

(a) Fees and billing. Paid Services are billed as a recurring subscription (currently $49 per month, plus any applicable taxes) processed by our payment processor, Stripe. You authorize recurring charges to your payment method on each renewal date.

(b) Automatic renewal. Your subscription renews automatically each billing period until cancelled. You may cancel at any time through your billing settings; cancellation takes effect at the end of the then-current billing period, and you retain access until then.

(c) No refunds. Except where required by law, payments are final and non-refundable, including for partial billing periods, unused time, or downgrades. We may issue credits or refunds in our sole discretion; doing so once does not obligate us to do so again.

(d) Price changes. We may change subscription pricing with at least 30 days’ advance notice; changes apply beginning with your next billing period after the notice period.

(e) Late or failed payment. If a charge fails, we may suspend access to paid Services until payment is resolved. You are responsible for keeping your payment method current.

(f) Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, and similar taxes, excluding taxes on our income.

We may offer free public tools (such as the free FMCSA carrier check, COI reader, and insurance-lapse check) and free trial or beta features. These are provided as-is, without any availability commitment, may be rate-limited, and may be changed or discontinued at any time without notice or liability. All disclaimers in these Terms (especially Sections 8, 9, and 13) apply fully to free tools.

By creating an account, you consent to receive transactional and service communications from us (for example, vetting alerts, insurance-lapse notifications, billing notices, and security messages) by email. Transactional messages are part of the Services and cannot be opted out of while you maintain an account. Marketing communications include an unsubscribe mechanism and can be opted out of at any time.

(a) Ownership. You retain all rights to the documents, data, and other materials you or your Authorized Users upload to the Services (“Customer Content”). Draylo does not own your Customer Content.

(b) License to us. You grant Draylo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and analyze Customer Content solely (i) to provide, maintain, secure, and improve the Services, including automated (AI-assisted) field extraction performed via the subprocessors listed in the Privacy Policy, and (ii) as required by law. We do not use Customer Content to train AI models and we do not sell it or use it for advertising.

(c) Your responsibilities. You represent that you have all rights and lawful bases necessary to upload and process your Customer Content. Carrier documents (COIs, W-9s, authority documents) are provided to brokers in the ordinary course of carrier onboarding; uploading documents concerning parties with whom you have no business relationship, or that you have no right to hold, is a material breach of these Terms.

(d) Aggregated data. Draylo may generate and use data that is aggregated or de-identified such that it does not identify you, your Authorized Users, or any carrier, for purposes of operating, benchmarking, and improving the Services and publishing industry statistics.

(a) FMCSA and public data. The Services retrieve and display information from FMCSA and other public government sources. This information is created and maintained by third parties, not by Draylo. Government data can be delayed, incomplete, erroneous, or internally inconsistent — including conflicts between federal systems during FMCSA’s own registration-system transitions. Where we detect such conflicts, we endeavor to surface them to you rather than hide them, but:

DRAYLO DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTY AS TO, AND IS NOT RESPONSIBLE FOR, THE ACCURACY, COMPLETENESS, TIMELINESS, OR TRUSTWORTHINESS OF CARRIER INFORMATION OBTAINED FROM FMCSA OR ANY OTHER DATA SOURCE.

(b) Verdicts are not government ratings. Red/yellow/green verdicts, scores, alerts, and similar outputs are informational summaries generated by applying rules (including rules you configure) to the underlying data. They are not safety ratings, endorsements, or determinations by FMCSA or any government agency, and they are not a prediction or guarantee of any carrier’s conduct, safety, solvency, insurance status, or performance.

(c) AI-assisted extraction. Fields extracted from uploaded documents (for example, policy numbers, coverage amounts, and expiration dates) are produced by automated document reading and may contain errors. You are responsible for verifying critical fields against the source document before relying on them.

The Services provide information and workflow tools. They do not provide legal, insurance, safety, financial, or business advice, and no output of the Services constitutes a recommendation to engage or not engage any carrier. You retain sole responsibility for evaluating all information available to you, for your carrier-selection and onboarding decisions, for compliance with laws applicable to your brokerage (including licensing, bonding, and duty-of-care obligations), and for the consequences of tendering freight to any carrier. Vetting reduces risk; it does not eliminate it.

Approve/deny audit records are append-only by design. Draylo does not edit, backdate, or delete individual audit entries for any party — including you and including us — because their evidentiary integrity is the purpose of the feature. Audit-record retention is described in the Privacy Policy.

You will not, and will not permit anyone to:

• use the Services in violation of applicable law, or to harass, defame, or misrepresent any carrier or other party, or to publish or misstate vetting results out of context;
• resell, redistribute, sublicense, or republish the Services or data obtained through them, or use them to build or populate a competing product or standalone data product;
• access the Services by automated means (scraping, crawling, bulk extraction) or circumvent rate limits, authentication, or other access controls;
• reverse engineer, decompile, or disassemble any part of the Services, except to the extent this restriction is prohibited by law;
• probe, scan, or test the Services for vulnerabilities without written permission (report suspected security issues to hello@draylo.us);
• upload malware or any content you have no right to hold;
• use the Services to develop or train a machine-learning model;
• share one account across multiple brokerages, or provide access to any competitor of Draylo for benchmarking purposes;
• remove or obscure proprietary notices.

We may investigate violations and may suspend or terminate accounts that violate this Section, in addition to any other remedies.

The Services — including software, design, trademarks, and content authored by Draylo — are owned by Sync Technologies LLC and its licensors and are protected by intellectual-property laws. These Terms grant you a right to use the Services, not any ownership interest. If you provide feedback, ideas, or suggestions, Draylo may use them without restriction or obligation to you.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRAYLO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DATA OR OUTPUT (INCLUDING FEDERAL DATA, VERDICTS, AND AI-EXTRACTED FIELDS) WILL BE ACCURATE, COMPLETE, OR RELIABLE. NO ORAL OR WRITTEN INFORMATION OBTAINED FROM DRAYLO CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) IN NO EVENT WILL DRAYLO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) WITHOUT LIMITING (a), DRAYLO IS NOT LIABLE FOR ANY LOSS, DAMAGE, OR CLAIM ARISING FROM OR RELATING TO YOUR CARRIER-SELECTION OR ONBOARDING DECISIONS OR YOUR DEALINGS WITH ANY CARRIER, SHIPPER, OR OTHER THIRD PARTY, INCLUDING CARGO LOSS OR DAMAGE, THEFT, FRAUD, DOUBLE-BROKERING, CARRIER NONPERFORMANCE, PERSONAL INJURY, OR THIRD-PARTY CLAIMS AGAINST YOU.

(c) DRAYLO’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID TO DRAYLO IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED DOLLARS ($100).

(d) Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, the above apply to the fullest extent permitted. The parties agree these allocations of risk are reflected in the pricing of the Services and are essential to this agreement.

You will defend, indemnify, and hold harmless Sync Technologies LLC and its officers, members, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Customer Content; (b) your breach of these Terms or violation of law; (c) your carrier-selection or onboarding decisions or your dealings with carriers, shippers, or other third parties; or (d) use of your account by you or your Authorized Users. We will promptly notify you of any such claim; you may not settle any claim in a way that imposes obligations on us without our written consent. This Section survives termination.

(a) Term. These Terms apply from your first use of the Services and continue until your account is closed.

(b) Termination by you. You may cancel your subscription at any time (Section 4(b)) and may close your account at any time.

(c) Suspension/termination by us. We may suspend or terminate your access, with notice where practicable, if: you materially breach these Terms; your payment fails and is not cured; your use creates security, legal, or operational risk; or we are required to by law. We may also discontinue the Services or any feature; if we discontinue the paid Services entirely, we will provide reasonable notice and a pro-rata refund of prepaid, unused fees (the exception to Section 4(c)).

(d) Effect of termination. Upon termination, your license ends. For 30 days after closure of a paid account, you may request an export of your Customer Content; after that we may delete it, subject to the audit-record and legal retention described in the Privacy Policy. Sections that by their nature should survive (including 7(d), 8, 9, 12–15, 17, and 18) survive termination.

(a) Informal resolution first. Before filing any claim, each party agrees to try in good faith to resolve the dispute by written notice to the other and at least 30 days of good-faith negotiation.

(b) Governing law and venue. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Riverside County, California, and each party consents to personal jurisdiction and venue there.

(c) Exceptions. Either party may seek injunctive or equitable relief in any court of competent jurisdiction for infringement or misuse of intellectual property or confidential information, and either party may bring qualifying claims in small-claims court.

(a) Third-party services. The Services depend on third-party providers (including Stripe for payments and FMCSA as a public data source) and the subprocessors listed in the Privacy Policy. Draylo is not responsible for third-party services, and your use of them may be subject to their own terms.

(b) Geographic scope. The Services are offered for use in the United States. If you access them from elsewhere, you are responsible for compliance with local law.

(c) Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of government data systems, internet or hosting failures, and acts of God (payment obligations excepted).

(d) Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets, in which case these Terms bind the successor.

(e) Severability; waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. Failure to enforce a provision is not a waiver of it.

(f) Entire agreement. These Terms, the Privacy Policy, and any order or billing page you accept constitute the entire agreement and supersede all prior understandings regarding the Services.

(g) Changes to these Terms. We may update these Terms. For material changes, we will give account holders at least 14 days’ notice by email or in-app notice before the change takes effect; continued use after the effective date constitutes acceptance. The current version always lives at draylo.us/terms.

(h) Notices. We may provide notices by email to your account address or in-app. Legal notices to Draylo go to the address below or hello@draylo.us.

Sync Technologies LLC
12672 Limonite Ave, Suite 3E-524, Eastvale, CA 92880
Email: hello@draylo.us